Exchange Policy

You may exchange delivered goods within 5 days of delivery. Your request will be processed after you present the original invoice.

Criteria for Exchange:

  • Product must be unused and undamaged.
  • Product must not be altered in any way.
  • Product must be returned in its original packaging with all tags attached.

Exchange Process:

  • There is a Rs 450 delivery charge for exchanges.
  • Our rider will pick up the old parcel and deliver the new one to you.
  • Before handing over the product, please make a quick video showing the product for evidence.

All purchases are non-refundable:

We have a strict no refund policy. However, Nayab’s Rogue offers a 'Replacement' option. You can replace your item with the same item (in case of a defective product) or with another product available at the store.

  • Courier charges will be paid by the buyer.
  • Customer satisfaction is our first priority, but to avoid long unnecessary disputes, company decisions will be considered final.

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