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About Us

Refund & Exchange Policy

Refund & Exchange Policy

Exchange Policy

You may exchange delivered goods within 5 days of delivery. Your request will be processed after you present the original invoice.

Criteria for Exchange:

  • Product must be unused and undamaged.
  • Product must not be altered in any way.
  • Product must be returned in its original packaging with all tags attached.

Exchange Process:

  • There is a Rs 450 delivery charge for exchanges.
  • Our rider will pick up the old parcel and deliver the new one to you.
  • Before handing over the product, please make a quick video showing the product for evidence.

All purchases are non-refundable:

We have a strict no refund policy. However, Nayab’s Rogue offers a 'Replacement' option. You can replace your item with the same item (in case of a defective product) or with another product available at the store.

  • Courier charges will be paid by the buyer.
  • Customer satisfaction is our first priority, but to avoid long unnecessary disputes, company decisions will be considered final.

Size chart

Choosing the right size for your footwear is essential to ensure comfort and avoid any discomfort or injuries. 

Here's a step-by-step guide to help you select the perfect size from our standard size chart:

  1. Measure your feet: The first step in choosing the right size is to measure your feet. You can do this by standing with your bare feet on a piece of paper and tracing around them. Use a ruler to measure the length from the tip of your longest toe to the back of your heel. Make sure to measure both feet as they may differ in size.

  2. Find your size: Once you have measured your feet, use our size chart to find the corresponding size. Our size chart will list the different sizes available along with their corresponding foot length measurements. Make sure to select the size that corresponds to your longer foot.

  3. Consider your foot width: In addition to length, foot width is also an important factor to consider when selecting the right size. If you have wider feet, you may need to choose a larger size to accommodate them. Conversely, if you have narrow feet, you may need to choose a smaller size.

  4. Check for half sizes: If you are in between sizes, we recommend selecting the larger size to ensure a comfortable fit. Alternatively, if we offer half sizes, you may want to try both the smaller and larger half size to see which one fits better.

  5. Consider the style of the shoe: The style of the shoe can also affect the fit. For example, if you are purchasing high heels, you may want to consider going up a size to accommodate the natural arch of your foot.

By following these steps, you can ensure that you select the perfect size from our standard size chart for a comfortable and supportive fit. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team for assistance.

About Nayab's Rogue

A Luxury khussa brand in Pakistan